The list of reservations (whose invoice will be issued starting on the 5th of the current month) is available in the extranet under the Reservations section for your review.
If there is any issue, modification, or cancellation, it must be reported before this date so it is not taken into account when calculating the commission on the invoice.
How to check reservations and report issues in the extranet?
Log in to the Extranet with the credentials provided by your account manager. In the Reservations and Visits section, under Reservations, filter by Reservations with arrival between the 1st and the last day of the billing month (for example, from 01/06/2022 to 30/06/2022).
You will see the list of all monthly reservations. Just below the Origin column, you will find a button to export the list to Excel, where the TOTAL to be invoiced is shown.
If there has been a cancellation or a price change that has not yet been reported, you must update it in the extranet on the same screen:
In the Incidents column for the reservation in question, indicate the relevant incident (for example, reservation cancellation or early departure). In the Price column, enter the final price (for example, 0 in the case of a cancellation, or the new amount in the case of early departure).
Even if the Price column is not modified, we will take this change into account when calculating the total monthly reservations, which will match the TOTAL shown in the Excel file you can download.
Example:
Google Hotel Ads
Log in to the Extranet. In the Reservations and Visits section, under Reservations, filter by Reservations with departure between the 1st and the last day of the billing month (for example, from 01/06/2022 to 30/06/2022).
You will see the list of all monthly reservations for reconciliation with Paraty. Just below the Origin column, you will find a button to export the list to Excel. In this file, filter the reservations by origin to show only those from Google Hotel Ads.
How to filter:
Click on the Origin cell, then go to Sort & Filter → Filter.
Once filtered, click the arrow that appears to the right of Origin and select hotelads.
This will display only the reservations received through Google Hotel Ads. Once reconciled, if there is any cancellation, modification, or incident, proceed the same way as with Paraty reconciliation:
In the Incidents column of the extranet, for the reservation in question, indicate the relevant incident (for example, reservation cancellation or early departure). In the Price column, enter the final price (for example, 0 for a cancellation, or the new price for an early departure).
Even if the Price column is not modified, we will take this change into account when calculating the total monthly reservations.
Example:
Ver Datos de Tarjeta
NOTE: The following protocol applies only if you do not have a payment gateway activated. If you do have a payment gateway, you can view transactions on your payment gateway’s platform. You can also do this in Tools → Paraty ePayments if it has been activated.
- To charge rates that have not gone through the payment gateway (whether flexible or non-refundable), you can find the card details in the booking confirmation email. At the bottom, you will see a link labeled Card Details.
- When you access this link, you will be asked for some information, such as username and password:
What username is required?
This is the username of your manager account — i.e., an account with permissions for your hotel.
And the password?
The password is NOT your manager password. It is the password provided specifically for decrypting cards.
What if I don’t have a username?
Request it from the development department through the usual channels.
Additionally, our PCI provider has added a two-step verification. This means that you will receive an email with an activation code to validate your IP the first time you access a card.
Who will receive the activation code?
It will be sent to the reservations email address configured for your hotel. You can set a different address in the field Email to receive the validation code. - Once logged in successfully, you will be able to view the card details (except for the number and CVV).
When you click on the Here link, the hotel must enter the activation code sent to the email indicated in step 2 (if your IP has not already been validated through another card).
This code will be sent to the same email address where you received the booking confirmation.
Contents of the activation email:
Click the link or manually enter the code.
From that point, the process is the same as always:
Enter the captcha code.
You can now view the card details.
